Delivery is Late?

Delivery is Late?

We know how important it is to receive your order on time. If your delivery hasn’t arrived yet, this guide will help you understand the common causes of delays — and what you can do next.

Start by Tracking Your Order

For the latest updates on your shipment, please visit your Your Orders page. You'll find:

  • Current tracking status
  • Courier information
  • Updated estimated delivery dates

If tracking shows "In Transit," your package is still making its way to you!

Why Deliveries May Be Late

  • Incomplete or incorrect address: Missing apartment/unit numbers or typos can delay courier delivery.
  • Weather disruptions: Severe storms, flooding, or natural events may temporarily halt delivery services.
  • Out-of-stock issues: Sometimes items may temporarily become unavailable after ordering but before shipment.
  • Transit damage: Packages that are damaged en route may be returned to us by the carrier without reaching you.

Actions You Can Take

  • Review your address details: Make sure your shipping address is correct via Your Orders.
  • Add delivery notes: If your property is hard to access, update your address with delivery instructions (e.g., gate codes, landmarks).
  • Check payment status: Unsettled payments can hold orders from dispatching — verify that your transaction completed successfully.
  • Allow 24-48 hours: Minor delays often resolve themselves, and parcels arrive within a day or two beyond the expected date.

If It's Still Late After Two Days...

Need Help from Suppcity?

If you’ve checked tracking and waited an extra 48 hours but still have concerns, contact our support team:

We aim to respond within 1 business day and will escalate any urgent delivery issues directly with our courier partners.

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