Suppcity & Your Data

Suppcity & Your Data

At Suppcity.com.au, protecting your privacy and securing your personal data is a top priority. We are committed to handling your information with transparency, care, and responsibility.

What Data Does Suppcity Collect and Use?

We collect and securely store information you provide when interacting with our website or services to enhance your shopping experience. Common ways you provide information include placing an order, signing up for an account, contacting us for support, or browsing our store.

Examples of the information we may collect include:

  • Your name and contact details (e.g., email address, phone number, delivery address)
  • Payment and billing information
  • Your preferences and communications with us
  • Browsing and shopping activity on Suppcity.com.au

For a full list of data we collect and how we use it, please visit our Privacy Policy.

How Does Suppcity Use Your Data?

We use your personal information to operate our business, fulfill your orders, and continuously improve your shopping experience. This includes:

  • Processing and delivering your purchases
  • Providing customer support and responding to inquiries
  • Improving and personalizing your experience with Suppcity
  • Complying with legal requirements and protecting our platform against misuse

In some cases, we may use your browsing or purchase activity to show you personalised product suggestions or offers. However, we do not use information that directly identifies you for advertising purposes without your consent. Learn more by visiting our Cookies Policy.

How Does Suppcity Keep Your Data Secure?

We have designed our systems with your privacy in mind, implementing physical, electronic, and procedural safeguards to protect your information. This includes encrypted data transmission, secure payment gateways, and identity verification processes where necessary.

From time to time, we may request proof of identity before disclosing personal information to ensure your security. We do not sell your personal information to third parties. We may only share necessary data with trusted service providers to complete orders, deliver products, or comply with Australian legal obligations.

For more details, please visit our Privacy Policy.

How Can You Access and Manage Your Data at Suppcity?

You can manage most of your information through your Suppcity account by visiting the Your Account section. You can update or review:

  • Login and security information (such as your password and contact number)
  • Your saved addresses and delivery preferences
  • Payment methods
  • Your order history
  • Your wish lists and shopping preferences
  • Communication and marketing preferences
  • Recommendations and browsing history

If you need access to additional personal data that is not available directly through your account, you can submit a request by contacting our support team at support@suppcity.com.au.

Protecting Your Account

We encourage you to safeguard your Suppcity account by keeping your login details private, regularly updating your password, and signing out from shared or public devices after use. Your security is a shared responsibility, and we are committed to supporting you every step of the way.

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FAQs

How do I request all my stored data?

You can email our team at support@suppcity.com.au with the subject line "Request for Personal Data" to receive a copy of your personal data securely.

Can I delete my account and data permanently?

Yes, you can request account closure and full data deletion by emailing support@suppcity.com.au with the subject line "Account Closure Request".

Is my payment information stored securely?

Yes, all payment information is encrypted and handled by secure payment gateways. We do not store full card numbers or sensitive financial data directly.