Important Information about Delivery Speeds and Charges

Important Information about Delivery Speeds and Charges

At Suppcity.com.au, we strive to deliver your orders quickly and reliably across Australia. Delivery timeframes depend on a range of factors including your location, product availability, courier network capacity, and the type of items ordered.

Delivery Availability and Location Factors

  • Remote Area Restrictions: Delivery may not be available to all remote or regional postcodes. If your postcode is not serviceable, you’ll be notified during checkout.
  • Address Accuracy: Always double-check that your delivery address is correct, complete, and up-to-date at checkout to avoid delays.
  • Postcode-Based Estimates: For accurate delivery times and charges, update your postcode in the top navigation bar or save it in your Account Settings

Factors Affecting Delivery Speeds

  • Public Holidays and Peak Periods: Delays may occur during public holidays, Christmas, Black Friday, or sales events due to increased volume.
  • Weather and Natural Disruptions: Severe weather, floods, or unforeseen events may impact transit times.
  • Warehouse Relocation: Some items are shipped from multiple warehouses; transit times may vary based on stock location.

Order Processing and Cutoff Times

  • Order Cutoff Time: Orders placed before 4:00 PM AEST usually begin processing the same day (subject to stock availability).
  • Same-Day Dispatch: Certain items may show an “Order Within” timer on their product page for same-day dispatch eligibility.
  • Stock Availability: If an item is temporarily out of stock, the estimated delivery window will automatically adjust at checkout.

Special Delivery Cases

  • Weekend Deliveries: Some courier services deliver on Saturdays, but Sunday and public holiday deliveries are generally not available.
  • Multiple Items in One Order: If you order multiple products, they may ship from different warehouses. Separate shipments could have different tracking numbers and arrival times.
  • Heavy and Bulky Orders: Higher shipping rates apply if:
    • Item length exceeds 105 cm
    • Width or height exceeds 70 cm
    • Total weight exceeds 22 kg including packaging

Live Updates and Changes

Delivery speeds, serviceable areas, and courier availability are regularly updated. Always review your checkout summary for the latest estimated delivery times and costs before finalizing your order.

What To Do If Your Delivery Is Late or Missing

  • Check your tracking updates by visiting Your Orders.
  • Allow an extra 24–48 hours during peak periods or after severe weather disruptions.
  • Still no update? Contact our friendly team through the Contact Us page.

Note: If your order is delayed beyond a reasonable timeframe and it's determined to be our fault or the courier's, we will offer you a refund or replacement depending on product availability.