Return Items You Ordered

Return Items You Ordered

Returning an item at Nutricity.com.au is fast, secure, and easy. Follow the steps below to initiate and complete your return efficiently.

How to Initiate a Return

Start by emailing us at support@nutricity.com.au from the same email address you used to place the order. This helps us verify your purchase and protect your account security.

Note: Return requests from different email addresses may experience delays pending verification.

After You Contact Us:

  • Our team will verify your order and assess your return request.
  • If eligible, we will email you a prepaid return label.
  • Simply print the label, attach it securely to your package, and follow the provided return instructions.

Return Options

  • Pickup Service: Available in most metro areas. A courier will collect the package from your address.
  • Drop-Off: If pickup isn’t available, you may drop the parcel at an Australia Post or courier drop-off location using the provided return label.

Reimbursement: If you self-ship your return without a prepaid label, Nutricity will refund up to AUD $17 for return postage upon receipt of a valid shipping receipt.

Preparing Your Return

  • Use the original packaging where possible. Otherwise, use sturdy packaging to prevent damage during transit.
  • Include all accessories, manuals, and free gifts associated with the product.
  • Affix the prepaid return label clearly on the outside of the package.

Important Reminders:

  • Each label is valid for only one item. Do not combine multiple returns in one parcel unless instructed.
  • Protect faulty or fragile items carefully to avoid damage during transit.
  • Erase all personal data from electronics before sending them back.

Special Return Cases

Large or Bulky Items

  • Large or heavy items may require special pickup arrangements.
  • Self-shipping may be needed for regional areas where pickup is unavailable.

Faulty or Damaged Items

  • Clearly mention product faults in your return email.
  • No return shipping fees apply if the item is verified as faulty.

Gift Returns

  • Gift items must be returned with a valid order ID or gift receipt.

Electronic Items

  • Backup and erase all personal data from devices like laptops, phones, or tablets.

Hazardous Materials

  • Nutricity does not accept returns of dangerous goods (e.g., flammable liquids or restricted batteries).
  • Contact local authorities or EPA Australia for safe disposal instructions.

Refunds

  • Refunds are processed within 1–5 business days after the returned item is inspected.
  • Refunds are issued to the original payment method used for purchase.
  • Shipping reimbursement (up to AUD $17) will be credited separately after receipt validation.

Note: Missing paperwork or unauthorized shipping methods may cause refund delays.

Need Assistance?

If you have questions about returns, refunds, large items, or faulty products, please reach out to our support team:

Related Topics

Page reviewed and updated regularly to reflect our latest return policies and procedures.