Payment Declined or Payment Issues
Payment Declined or Payment Issues
At Suppcity.com.au, we understand that encountering payment issues can be frustrating. If your payment was declined, rest assured — it's often easy to fix with a few quick checks.
Why Payments May Be Declined
For your privacy and protection, your bank does not provide Nutricity.com.au with the specific reason for declined payments. If a payment fails, we recommend:
- Contacting your bank directly to confirm the issue.
- Trying a different credit card or payment method if available.
Our Customer Service team can assist you by verifying your payment details or helping you update your payment method on an open order.
Common Reasons for Payment Failure
- Bank Authorisation Required: Your bank may flag first-time purchases or high-value transactions as suspicious and block them until you authorise the activity.
- Daily Limit Reached: You may have reached your daily transaction or withdrawal limit.
- Multifactor Authentication: Some banks require a One Time Password (OTP) for transactions, and missing this step can cause payment failures.
- Reserved Funds: Authorisations or pre-authorisation holds might temporarily restrict available balance even if an order is cancelled.
Note: Some banks may retain payment authorisations for up to 7–10 business days even after a cancellation.
Next Steps
If you're unsure whether your payment attempt went through, or need help updating your details, please reach out to us. We're here to help get your order moving quickly and securely.