Request Your Personal Information

Request Your Personal Information

At Suppcity.com.au, we respect your right to access your personal data. You can request a copy of the personal information we hold about you at any time, safely and securely.

How to Request Your Data

To request your personal information:

  • Email us at support@suppcity.com.au using the same email address registered to your Suppcity account.
  • In the subject line, include: Request for Personal Data.
  • Provide your full name and, if possible, your most recent order ID to help us verify your identity faster.

Once we verify your identity for security reasons, we will securely send you a copy of your stored data. Please allow up to 14 days for processing.

Requesting Account Closure and Data Deletion

If you wish to close your Suppcity account and request permanent deletion of your personal data, please:

We will guide you through the necessary steps while ensuring compliance with Australian Privacy Laws. Please note, some data may be retained temporarily for legal or accounting obligations where applicable.

Important Security Note

For your protection, we will only send personal data to the verified and registered email address linked to your Suppcity account after identity verification. If we are unable to verify your identity, we may decline the request to safeguard your privacy.

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