Identifying Suspicious Emails

Identifying Suspicious Emails, Calls, Messages, or Websites

Your safety is a top priority at Suppcity Australia. If you receive an unusual email, call, text, or encounter a suspicious website claiming to represent us, this page will help you confirm its authenticity and protect yourself.

Red Flags to Watch Out For

  • Requests for sensitive information like passwords, bank details, or credit card numbers.
  • Urgent demands to act immediately, especially involving payment or personal data.
  • Unusual email sender addresses or links leading to domains other than suppcity.com.au.
  • Grammar mistakes, misspelled logos, or suspicious-looking websites.
  • Demands to pay via gift cards, wire transfers, or cryptocurrencies.

How Suppcity Communicates with You

  • Official emails always end with @suppcity.com.au.
  • We will never ask you to confirm sensitive information via SMS, phone, or email.
  • We only request payments through our secure site — never by phone or third-party apps.
  • We direct you to secure Suppcity.com.au pages only.

For any order-related updates, access Your Orders directly instead of clicking on links in messages.

Typical Scams Pretending to Be Suppcity

  • Fake notifications about undelivered packages requesting payment.
  • Phishing emails asking you to "update" payment methods urgently.
  • Scam messages offering fake gifts or prizes requiring an upfront fee.
  • Fraudulent security alerts requesting your login credentials.

Tip: If you didn’t place an order or join a contest, be cautious — it's likely a scam.

What You Should Do

  • Never click suspicious links or open unexpected attachments.
  • Don't share private information with unverified contacts.
  • Report suspicious activity to us at support@suppcity.com.au.
  • Run antivirus scans if you interacted with suspicious emails or sites.

Verifying Orders and Deliveries

  • Always check your order status by visiting Your Orders on Suppcity.com.au.
  • If anything looks suspicious, contact our support team before taking action.

Remember: Suppcity will never ask you for extra payment to release your package after purchase.

How We Help Protect You

Suppcity actively monitors for scam attempts and fraud. We secure all customer communications through SSL encryption and strong security protocols.

  • Only trust direct website access by typing suppcity.com.au into your browser.
  • Use strong, unique passwords for your account to enhance protection.

Examples of Current Scam Tactics

  • Fake Delivery Texts: Messages requesting payment for pending deliveries — always verify independently.
  • Remote Access Scams: Calls requesting you to install remote software — hang up immediately.
  • Gift Card Prize Scams: Emails promising free phones or vouchers — we never run surprise promotions requiring payment.

Useful External Resources

Need Help?

If you suspect a fraudulent communication, please contact us immediately:

Stay Alert. Stay Protected. Suppcity is committed to your security at every step of your shopping journey.

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