Verification of Payment – Additional Documentation

Verification of Payment – Additional Documentation

Suppcity.com.au is committed to secure and reliable transactions. Occasionally, for your protection and ours, we may require limited documentation to confirm ownership of the card or account used during your purchase.

Why We Request Additional Proof

When a payment is flagged by our processor for security checks, we may ask you to share a bank statement or payment screenshot that shows:

  • The transaction made with Suppcity.com.au.
  • The unique transaction reference number assigned by your bank or card issuer.

✅ Important: You can hide any unrelated transactions or personal data. We only need the section showing the payment to Suppcity.com.au.

How It Helps You

  • Verifies the legitimacy of the purchase quickly.
  • Protects your card from unauthorised use.
  • Speeds up the order approval process so we can ship your item faster.

We are simply verifying — not storing — your financial records beyond what is necessary for transaction validation.

What Happens After Submission?

  • If your proof matches, your order will be processed without delay.
  • If documentation cannot be provided, we may cancel the order and refund your payment in full.

Submitting proof is voluntary — but necessary if you wish to complete flagged transactions. We appreciate your cooperation.

Other Possible Document Requests

In some situations, we may also request:

  • Proof of your current residential address (e.g., recent utility bill or government correspondence).
  • Photo identification (for example, a driver’s licence) if legally required.
  • Confirmation of the transaction reference number from your payment method.

We provide secure methods for uploading or emailing these documents and will guide you through it if needed.

Privacy and Confidentiality

Suppcity treats all provided documents as strictly confidential. They are used only for payment verification and are securely handled according to our Privacy Policy.

We never sell, share, or misuse your documentation beyond what's necessary to complete and secure your purchase.

Need Help?

For any questions or if you need assistance submitting your verification documents, please reach out to our support team:

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