Delivery Availability and Restrictions

Delivery Availability and Restrictions

At Suppcity.com.au, we aim to make your shopping experience seamless by providing clear delivery information based on your location. You can quickly check if an item is deliverable to your address by entering your postcode during checkout or viewing product-specific delivery notes on the item’s page.

When Delivery May Be Restricted

Occasionally, certain products cannot be delivered to specific areas due to courier or regulatory limitations. If your selected product cannot be delivered to your location, you’ll be notified at checkout before completing your order.

  • Oversized or overweight items: Products exceeding courier dimension or weight limits may be restricted.
  • Hazardous goods: Items like aerosols, flammable liquids, and batteries may be prohibited from air or certain remote deliveries.
  • Remote and offshore locations: Limited courier services may prevent deliveries to islands, very remote postcodes, or P.O. Boxes.
  • Import and local regulations: Local, state, or national restrictions might prevent certain shipments.
  • Supplier/manufacturer restrictions: Specific brands or items may be restricted to approved sales territories.

How to Ensure Successful Delivery

  • Always keep your delivery address updated in your Account Settings.
  • If signed into your account, the site will automatically detect your saved address for faster delivery validation.
  • During checkout, if an item is not deliverable, the checkout will block proceeding until alternative options are selected.

Helpful Tips for a Smooth Experience

  • Review the delivery eligibility of each item on the product detail page.
  • Use a residential or business address rather than a PO Box where possible.
  • If shopping from a remote area, consider splitting orders into smaller parcels if larger items are not eligible.

Reminder: Delivery options and availability may change over time due to carrier updates or legal regulations. We recommend checking this page or your checkout details for the latest updates before confirming your order.

Need Help with a Delivery Question?

For any delivery eligibility concerns or assistance, please reach out to our support team:

Email: support@suppcity.com.au

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