Items That Can't Be Returned

Items That Can't Be Returned

While Suppcity offers generous return policies on most items, there are some categories of products that cannot be returned due to safety, hygiene, or regulatory reasons.

Important: If your item is non-returnable but is faulty or defective, you may still be entitled to a refund, replacement, or repair under our Returning Faulty Items policy and the Australian Consumer Law.

Items That Cannot Be Returned

  • Digital Items
    • Downloadable software or digital content
    • Online subscriptions after they’ve been accessed
    • Opened software or license keys
  • Hazardous Materials
    • Aerosols, flammable liquids or gases, or any item classified as dangerous goods
  • Gift Cards & Prepaid Cards
    • Suppcity Gift Cards (unless required by law)
    • Third-party prepaid cards (if applicable)
  • Health, Hygiene & Consumables
    • Opened or used pierced jewellery (e.g. earrings)
    • Health and medical items where hygiene seals have been broken (e.g. COVID-19 Rapid Antigen Tests)
    • Opened vitamins, supplements or medicines
    • Personal care and sexual wellness products once opened
    • Food items, groceries, baby formula, alcohol
    • Pet food and treats
  • Undergarments
    • Underwear (excluding bras)
  • Tampered Products
    • Items missing a serial number or product barcode (UPC)

Additional Information

  • This list applies to products fulfilled by Suppcity only.
  • The above items are not eligible for change of mind returns.
  • This policy does not override any rights you may have under the Australian Consumer Law.

Disposal & Recycling

If you are unable to return an item and no longer wish to keep it, we encourage you to dispose of it responsibly. You can visit the following resources for safe disposal and recycling information:

Need Help?

If you’re unsure whether your item qualifies for a return or refund, please contact our team at support@suppcity.com.au.

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