Order Tracking

 

Track Your Order

At SuppCity.com.au, we know how important it is to stay informed about your order. That’s why we make it simple and hassle-free to track your delivery every step of the way.

 

📦 How Order Tracking Works

As soon as your order is dispatched, we’ll send a tracking email to the address you provided at checkout. This email will include:

  • ✅ Your tracking number

  • ✅ A direct link to track your shipment

  • ✅ The name of the shipping carrier

Please check your inbox (and your spam or promotions folder just in case) for the shipping confirmation email from support@suppcity.com.au.

 

 

🚚 Our Delivery Partners

We ship all orders using trusted and reliable carriers:

  • Australia Post

  • Sendle

Depending on your location and the size of your package, your order will be shipped with one of the above services. Both providers offer full parcel tracking and reliable delivery across Australia.

 

 

🔍 Didn’t Receive Your Tracking Info?

If you haven’t received your tracking email within 5 business days of placing your order:

  1. Double-check your email inbox (including spam/junk folders)

  2. Make sure you provided the correct email address at checkout

  3. Contact our support team — we’ll be happy to help!

📧 Email: support@suppcity.com.au

 

 

⏳ When Will My Order Arrive?

Most orders are dispatched within 1–5 business days.

Delivery times vary depending on your location:

  • Metro Areas: 1–5 business days

  • Regional/Remote Areas: 4–8 business days

Once your order is with the courier, tracking updates will be available directly through the link provided in your email.

 

 

💬 Need Help?

If you’re having trouble with your tracking link, notice unusual delays, or have any questions about your shipment, feel free to reach out. Our team is here to assist you.

 

Email: support@suppcity.com.au
Phone:+61 0479 046 169
Contact Form: Click Here
Live Chat: Click HereClick Here
Address:
31 Indura Dr,
Werribee VIC 3030,
Australia
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM (AST)
Saturday – Sunday: 10:00 AM – 4:00 PM (AST)
Response Time:We aim to respond within 1 Business day.