Welcome to the Suppcity Help Center. Find answers to your questions by browsing the categories below.

Ordering

• Why Wasn't My Order Shipped? – Understand possible delays before shipping.
• Undeliverable Packages – What happens if your package can't be delivered.
• International Orders Returns
• Order Tracking Help – Solutions if tracking details aren't updating.

Shipping & Delivery

• Where Is Express Shipping Available? – Check express shipping locations.
• When Are Signatures Required? – Know when you'll need to sign.
• Delivery Restrictions – Areas where we cannot deliver.
• Free Delivery Eligibility – How to qualify for free delivery.
• Large Item Delivery Information – Special delivery details for large orders.
• Delivery Speeds & Charges – Understand delivery timelines and costs.
• What If My Delivery Is Late? – What to do if your delivery is delayed.

Returns & Refunds

• How to Return Items – Guide for returning your orders.
• Return a Gift – Returning gifts easily.
• About Replacement – Get a replacement for damaged items.
• Items That Cannot Be Returned – See which items are non-returnable.
• Returning Faulty Items – Process for returning defective products.
• Wrong Item Sent or Returned? – What to do if there’s a shipping mistake.
• How Refunds Are Issued – Learn how you receive your refund.
• Check the Status of Your Refund – Track your refund easily.
• International Returns – Return process for international customers.
• Return Shipping Methods – Options to ship your return back.
• Return at Australia Post – How to return through Australia Post.
• Free Returns on Eligible Items – Enjoy free returns on selected products.

Payments

• Accepted Payment Methods – Find the payment options we accept.
• Verify Your Payment Method – How we verify your payment.
• Why Was My Payment Declined? – Common reasons for declined payments.
• Payment Authorizations – Learn how pre-authorizations work.
• Pending Charges on Cancelled Orders – Understand pending charges.
• Unknown Charges on Your Card – Dealing with unexpected charges.
• About Displayed Currency – Why you might see different currencies.

Pricing & Promotions

• Promotional Code Terms – How our promo codes work.
• Shopping Cart Pricing – Understanding pricing in your cart.

Managing Your Account

• Manage Your Personal Information – How to update your details.
• Request Your Personal Information – Request your stored data.
• How Suppcity Uses Your Data – Learn how we protect and use your information.
• Why Provide Your Phone Number – Benefits of providing your contact number.

Privacy & Security

• About Cookies – How cookies are used on our site.
• Identify Fake Communications – Spot scams and phishing attempts.
• Communicating with Suppcity – Safe ways to contact us.
• Disclaimer – Legal disclaimers for Suppcity services.

About Suppcity

• About Us – Learn more about Suppcity.
• Carrier Contact Information – Contact shipping carriers directly.
• Interest-Based Ads Policy – Understand our advertising practices.
• Submit Additional Documentation – How to submit documents if requested.
• Contact Us – Get in touch with our support team.