Check the Status of Your Refund

Check the Status of Your Refund

We understand that once you've returned an item, you're eager to receive your refund. Here’s how our refund process works, and what to expect once your return is processed.

Step 1: Return Received or Marked Lost

Once your returned item is either delivered to our facility or officially confirmed as lost in transit by the courier, we begin processing your refund. This usually happens within 1 business day of confirmation.

Step 2: Refund Confirmation Email

After initiating the refund, you will receive an email from us with the subject line: Refund Issued. This email confirms that your refund has been successfully processed on our end.

Step 3: Bank Processing Time

Refunds typically take up to 2 business days to appear in your bank account or credit card statement after we’ve issued the confirmation email. Processing times may vary slightly depending on your financial institution.

What If You Don’t See the Refund?

If it has been more than 2 business days since you received our refund confirmation email and the credit hasn’t appeared on your statement:

  • Check with your bank or credit card provider first.
  • Ensure that the card or account used during checkout is the one you're checking.
  • Look for a transaction labeled “Suppcity” or your order ID.

If you’ve checked all the above and still don’t see your refund, please don’t hesitate to reach out to us.

Need Help?

We’re here to assist you. Simply email our support team with your order number and the subject Refund Not Received so we can prioritize your query:

Email: support@suppcity.com.au

We aim to respond to all refund-related queries within 1 business day.

Additional Information

  • All refunds are issued to the original payment method.
  • Refunds for gift purchases will be issued as store credit unless otherwise requested by the purchaser.
  • In rare cases, bank holidays may extend refund processing times.

We appreciate your patience and thank you for shopping with Suppcity.

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