Cancellation Policy

Order Cancellation Policy


At SuppCity, we strive to process and dispatch orders promptly to ensure timely delivery. Please review our cancellation policy below:


Cancellation Window

 

  • Orders can be canceled within 24 hours of placement.

  • To request a cancellation, please contact our Customer Service Team at [insert contact information] within this timeframe.

  • If the cancellation request is received within 24 hours and before the order has been shipped, we will process a full refund to your original payment method.

 


Post-24-Hour Cancellation

 

  • After 24 hours, orders are typically processed and prepared for shipment.

  • If you wish to cancel the order after this period, cancellation may not be possible.

  • In such cases, you may refuse delivery upon arrival.

  • Once the refused package is returned to us in its original condition, we will process a refund for the product price, excluding shipping costs.

 


Important Notes

 

  • Refunds will be issued to the original payment method used during purchase.

  • Shipping fees are non-refundable for orders canceled after the 24-hour window or for refused deliveries.

  • If the returned item is not in its original condition, a restocking fee may apply.

 


For any questions or assistance, please contact our Customer Service Team at

ABN 28 069 966 859
Email: support@suppcity.com.au
Phone:+61 0479 046 169
Contact Form: Click Here
Live Chat: Click HereClick Here
Address:
31 Indura Dr,
Werribee VIC 3030,
Australia
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM (AST)
Saturday – Sunday: 10:00 AM – 4:00 PM (AST)
Response Time:We aim to respond within 1 Business day.